I saw some workers at the front desk and when they saw me I was not acknowledged at all. This place is top-notch. I was a very loyal customer to this place until I had bought a coffee table that didn't work in my living room. Copenhagen has become an integral member of Austin's design community and, as a family-owned business, values its customers as members of the "Copenhagen family. When I went to return it the same salesman who sold me the table and numerous other pieces over the past was rude and condescending to me. After about a year of having my leather couch, it started to sag and I called about having it fixed (under warranty). We were sent only 250 and when confronted about the missing amount we were told that it was a mistake and the manager would not honor the original  amount even though it's in writing. Denise was a huge help -…", "We went to the mall on a Sunday not realizing it does not open until noon. We had purchased a sofa and two recliners about twelve years ago and recently purchased two love seats and a recliner for another room. For a place that you would easily drop a couple of grand at, they sure don't give a crap about their potential customers. THE PEOPLE: Randy took full ownership of the mistake and totally made…", "Classy, Local, and AFFORDABLE! .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Plus, I couldn't think of anything that rhymes with flooring or warehouse. We offer upscale quality contemporary  peices for less than the competition. Comment from Emily H. of Copenhagen Imports. - quality furniture $995. Mon: 10am-7pm; Tue: 10am-7pm; Wed: 10am-7pm; Thu: 10am-7pm; Fri: 10am-6pm; Sat: 10am-6pm; Sun: 12pm-5pm; Copenhagen … Go see for yourself, it's totally worth the visit. - huge selection We are so pleased that you found the right pieces for your home and look forward to seeing you the next time you're in the showroom! 6/25/2018Hi Kathy, Thank you for your business and for taking the time to write a review. Glen would not look at us....coward!!!!! However, the customer service is abysmal, contrary to what you would expect for such a upscale business. Love this store! Please call a Copenhagen location for you login information: Phoenix (602)-640-0732 | Tucson (520)-253-8870 |

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