Looks like you are having an issue with one of our partner apps. To place the Smart Plug in “Pairing” mode: Begin with the device unplugged. Your smartphone is connecting to your 5Ghz WiFi and therefore keep broadcasting SSID and password in this radio band. Select Manage group, and there will be a list of devices that have not been assigned to a group yet. Make sure “the indicator light rapidly blinks”, then “Confirm”; 4. Name your group and select OK when complete. How do I turn off/on my smart bulb if my Wi-Fi connection is down? Please choose “Add Device” or the “+”: 2. Next, select the smart devices that you would like to group together. When using the Apps (either smart life or Tuya smart) Put the plug into pairing mode by holding the button in for 5 secs until it is flashing quickly. The issue you are having is that your phone is using the 5GHz frequency and the plug is using 2.4GHz frequency. As GSM device connects to carrier network directly, they don't need any SSID or password of WiFi for network connection. My wi fi has both 2.4 and 5.4 with one password for both. At this moment, Android smartphones will auto connect to the AP of the device. Compatible Pairing Mode is an alternative way to add your Cygnett Smart devices, should you be experiencing difficulties adding your smart device due to having a 2.4/5 GHz dual-band Wi-Fi connection. If your smart device is still offline after 2 minutes, delete the smart device from Cygnett Smart, then try to pair your Cygnett Smart device again. The Smart Plug pairs up … Before any cleaning, remove your device from all power sources. Your smart device is now ready to be used. For settings and information on your Smart Humidity & Temperature Sensor, select the Options icon. For more information about the recycling of this product, please contact your local city office. Select New Timer to begin setting up a schedule for your smart plug. To download a copy of this user manual, please click the below link. In here, you can find the total kWh with respect to dates. This page allows you to control your smart plug to a greater extent; from turning on and off, viewing history, to scheduling a time in which you would like your smart plug to turn on or off – the possibilities are endless. Cygnett and the Cygnett logo are trademarks of Cygnett Pty Ltd. Google, Android and Google Play are trademarks of Google LLC. 3) Plug the Smart Plug back into the outlet, and immediately press the button on the smart plug 8 times once per second. Thank you. Pairing failed? To access the main page for your smart plug, select the smart plug from the Cygnett Smart Home Screen. You should see a network created by your Cygnett Smart device – tap on the network to connect. This will also remove your smart plug from the Cygnett Smart Home Screen. I appreciate your time posting your concern. Select the Cygnett Smart Hub + IR Remote Control device in the Cygnett Smart app and select the ‘+’ icon. Select Share to begin sharing your smart plug and follow the in-app instructions. I downloaded the smart life app, but cannot connect the tan tan plug. (For example, see the picture below.). The Amazon Alexa voice assistant doesn't work on my smart devices, what do I do? Item No: CY2881CHCPM Input: 100V-240V~, 50/60Hz, 10A Max, 2400W Max Output: 100V-240V~, 50/60Hz, 10A Max, 2400W Max Wi-Fi: 2.4GHz 802.11b/g/n. This will also remove your smart plug from the Cygnett Smart Home Screen. 858 Lorimer Street, Port Melbourne, Victoria, 3207, Australia, Smart Wi-Fi LED Bulb A19 Colour + Ambient White, Smart Wi-Fi Plug with Power Monitoring User Manual.pdf, This product is intended for indoor use only; do not expose to wet environments, Before replacing, turn off all power sources and wait for the device to cool down to avoid electrical shocks and burns, This product is not a toy and should not be played by children, This product should not be used for emergency lighting. This page is constantly updated, so you will receive the most up-to-date news and feedback. The Device Setting screen displays information regarding your smart plug. I downloaded the smart life app, but cannot connect the tan tan plug. You can also select available languages in your region under ‘Language’ and elect to turn on or off your haptic feedback under ‘Vibration Switch’. Nowadays, almost every router comes with the 'Smart Connect' feature that allows users to set a unified SSID for 2.4Ghz and 5Ghz. Tested to comply with AU/NZ safety standards. Ensure that your phone/tablet is connected to the Wi-Fi network you would like your smart plug to connect to. Then, proceed to enter your Wi-Fi network’s password and tap Next. To help you find out what is the best way for you to pair your device, please allow us to introduce all the pairing modes one by one. *Cygnett Smart Hub + IR Remote Control is not included and is sold separately if the Smart Humidity & Temperature Sensor is purchased separately from the Cygnett’s Smart Home Starter Kit. 3. Smart home device will use the SSID and password sent by smartphone to connect the router and the smartphone continue to connect the router. The Settings option will display information regarding your device, and you can rename your Smart Humidity & Temperature Sensor by selecting the  icon. This is the direct link between you and our dedicated team at Cygnett Care who will answer your questions and concerns regarding your Cygnett Smart Home device. While your smart home device still waits in 2.4Ghz radio band for the required SSID and password to complete pairing. What should I do after I change my WiFi router. This doesnt work although im connected to the 2.4 ghz band. If it seems to be helpful, we may eventually mark it as a Recommended Answer. If it has not, allow location permission to be shared with the Cygnett Smart app. Cygnett takes no responsibility for damages caused by incorrect use of its products. My router has two ssid one for 2.4 and other for 5 ghz. Your Cygnett Smart Home screen is the centralised view of all your smart home devices. Maybe I should try my wife's Samsung and see if I can get it done that way. To get started, ensure you are connected to your Wi-Fi network, then tap on the ‘Compatible Pairing Mode (AP)’ towards the bottom of the screen. This allows users have consistent experience in spite of their operating system. Select Add countdown timer to begin setting up a timer for your smart bulb. My wi fi has both 2.4 and 5.4 with one password for both. To delete all saved information regarding your Smart Humidity & Temperature Sensor, press Confirm. Remote control, automate, monitor home devices like lights, temperature and more by the eWeLink app. For more information about the recycling of this product, please contact your local city office. In bluetooth pairing mode, smart home device create … If you have a single band 2.4 Ghz WiFi router or your dual-band router has separate SSIDs and passwords for 2.4Ghz and 5Ghz radio band (in other words, Smart Connect is disabled), then the best pairing mode for you is quick pairing. 1. Synonymous for creating better digital experiences through design and innovation, Cygnett Smart Home affords you the convenience and freedom to connect your appliances, lighting, climate control and security to a centralised app. If you have an Apple device and want to set it up with the Home app and Siri, please see the following steps: Using the camera, align it in view with the QR code attached in the quick start manual, or on the smart device. Apple users | I'm having difficulty pairing my smart device, what do I do? To avoid this, you are recommended to use compatible pairing mode when your 2.4Ghz WiFi and 5Ghz WiFi are one. For examples on where your can place your Smart Humidity & Temperature Sensor, please refer to the below. Cygnett takes no responsibility for damages caused by incorrect use of its products. Synonymous for creating better digital experiences through design and innovation, Cygnett Smart Home affords you the convenience and freedom to connect your appliances, lighting, climate control and security to a centralised app. 6. mains powered, socket, battery). You will also understand how each pairing mode works behind the scene. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. My older Samsung phone was able to connect them a couple of years ago. After this, the name of your Wi-Fi network will auto-fill into the app and you can proceed to enter your Wi-Fi password and select Next. Cygnett Smart Home devices only support 2.4GHz Wi-Fi networks. 858 Lorimer Street, Port Melbourne, Victoria, 3207, Australia, Smart Wi-Fi LED Bulb A19 Colour + Ambient White, Smart Humidity & Temperature Sensor User Manual.pdf, This product is intended for indoor use only; do not expose to wet environments, This product is not a toy and should not be played by children, This product is not suitable for water contact, Ensure that your Cygnett Smart Hub + IR Remote Control* is set up correctly. Select the Cygnett Smart Hub + IR Remote Control device in the Cygnett Smart app and select the ‘+’ icon. 1. To turn them on, go to. In an instant, you can see what is on or off in a room and adjust accordingly. Our automated system analyzes replies to choose the one that's most likely to answer the question. Pair this with your pre-existing Cygnett Smart Home products to create a scene, based on the room’s humidity and/or temperature. Ensure that your phone/tablet is connected to the same Wi-Fi network as your Cygnett Smart Hub. Your smart device will connect to router with the SSID and password sent to it. Until now, you need to enter the SSID and password of your WiFi in eWeLink app.

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