Check for important updates.

Click on that icon and then select the “On-Screen Keyboard” option. See I forgot my password before performing these reset steps. When the Surface logo appears, release the volume-down button. Plug in your Surface so you don’t run out of power during the refresh. Here’s how to restore Surface RT tablet to factory default condition, without knowing your password: If your tablet doesn’t have a physical keyboard, you need to open the on-screen keyboard in order to access the SHIFT key. This refers to the current operating system installed on your Surface. Press and hold the volume-down button while you press and release the power button. When prompted, select the language and keyboard layout you want. Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows. Select Yes, repartition the drives. Warning: A reset returns Surface to its factory settings: A reset reinstalls Windows and apps that came installed on your Surface. Choose either Just remove my files or Fully clean the drive. Select Troubleshoot > Reset your PC.

Surface restarts and the Surface logo appears while Windows prepares to reset your Surface. From the Windows sign-in screen, select Ease of access in the lower-left corner, and select On-Screen Keyboard.

Refresh from USB recovery media: If Windows fails to start and you have USB recovery media available, you can perform the refresh by using your USB. Press the Power icon. Select Troubleshoot > Refresh your PC, and select the operating system you want to refresh. Your Windows installation or recovery media will provide these files, you need to download a recovery image and reset from a USB recovery drive. Surface restarts and the Surface logo appears during the reset process (this can take several minutes). Go to Start , and select Microsoft Store > Account > My apps.

For example, if you are recycling your Surface, you should clean the drive. If you are keeping your Surface, you just need to remove your files. From the Windows sign-in screen, select Power  in the lower-right corner of the sign-in screen. See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first. The on-screen keyboard will open.

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. If you're having trouble with your Surface, you may be able to refresh or reset it and solve the problem. If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps.

On the next page, select Next. When prompted, select the language and keyboard layout you want. If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps. “. Perform a factory reset is always a good move if you’re locked out of your Windows admin account, or plan to sale or donate your tablet.

When the Surface logo appears, release the volume-down button.

3. Surface restarts and the Surface logo appears while Windows prepares to reset your Surface.

Surface restarts and the Surface logo appears during the refresh process (this can take several minutes). Select Reset. After a reset, you’ll be able to set up your Surface as if it were brand new.

Restore or reset Surface Pro or Surface 3, Surface won’t turn on, Windows won’t start, or the battery won’t charge, Download a recovery image for your Surface. Power on your Surface. From the Windows sign-in screen, select Ease of access 4017204 in the lower-left corner, and select On-Screen Keyboard. Under Refresh your PC without affecting your files, select Get started.

If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps.

If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions.

Surface restarts and the Surface logo appears during the reset process (this can take several minutes). See I forgot my password before performing these reset steps. If you are keeping your Surface, you just need to remove your files. Plug in your Surface so you don’t run out of power during the refresh.

© 2019 Top Password Software, Inc. If you are keeping your Surface, you just need to remove your files.

On the Refresh your PC screen, select Next > Refresh. Here’s what to do after you’ve reset your Surface: Complete the Surface setup steps, including selecting your region and language. Important: If you see the message Insert media: Some files are missing. This tutorial explains how to remove or reset Surface RT password by performing a factory reset. Reset / Remove Forgotten Password on Surface RT Tablet. Press F12 or the volume-up button to clear the TPM. Press and hold the Shift key. Get all the features you know and love in Windows 10. For info on backing up your files, see Back up your files. Locked out of your Surface RT tablet?

Surface restarts and the Surface logo appears during the refresh process (this can take several minutes). If you’ve lost your password, you may not have to reset your Surface.

This refers to the current operating system installed on your Surface.

Surface restarts, and the Surface logo appears during the refresh process (this can take several minutes). Refresh your Surface from a USB recovery drive by following these steps: Shut down your Surface and plug it in so you don’t run out of power during the refresh. Reset from the Windows sign-in screen: If Windows sign-in fails, you can perform the reset from the Windows sign-in screen. Press F12 or the volume-up button to clear the TPM. Lost your Surface password? Plug in your Surface so you don’t run out of power during the refresh.

If you’ve lost your password, you may not have to reset your Surface.

See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first. (If you're using the touch keyboard, select the Shift key.). Reset from within Windows: If Windows loads and you can sign in, you can perform the reset from within Windows.

Surface 2 only: After restart, your Surface may prompt you to clear the TPM (Trusted Platform Module). While the Shift key is still pressed or selected, select Restart.

Press and hold the Shift key. Note: To learn how to create a USB recovery drive, see Create a USB recovery drive or Download a recovery image for your Surface.

Swipe in from the right edge of the screen, and select Settings > Change PC settings. To reset your Surface without logging in, please try the following: 1.

Surface restarts and the Surface logo appears during the reset process (this can take several minutes). Select Reset.

Click Troubleshoot . Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows. Choose either Just remove my files or Fully clean the drive. To perform a refresh or a reset, you’ll need to check a few things first.

If you get the prompt Restart anyway, select Restart anyway. Press and hold the Left Shift key at the Login screen. If you get the prompt Restart anyway, select Restart anyway. On the Reset your PC screen, select Next. In the lower-left corner of your screen, you should see the Ease of Access icon. All of your personal files will be deleted, and your settings will be reset. Solution 1: Refresh your Surface RT or Surface 2, Solution 2: Reset your Surface RT or Surface 2. Select Reset. Press and hold the volume-down button while you press and release the power button. Select Yes, repartition the drives.

Select Reset. Select the operating system you want to reset. The option to clean the drive is more secure but takes much longer.

Surface restarts, and the Surface logo appears during the refresh process (this can take several minutes). Reset from USB recovery media: If Windows fails to start, you can perform the reset by using USB recovery media if available.

Press Restart

Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store.

Choose either Just remove my files or Fully clean the drive.

Sign in with the same Microsoft account you were using before so that things like the Windows apps you purchased will be available to reinstall. Surface restarts and the Surface logo appears during the reset process (this can take several minutes).

Windows RT integrates a built-in rescue method that allows you to reset the OS from the login screen.

Refresh from USB recovery media: If Windows fails to start and you have USB recovery media available, you can perform the refresh by using your USB. This article explains How to Factory Reset your Microsoft Surface RT. Provide useful password recovery tricks, guides and software, on Reset / Remove Forgotten Password on Surface RT Tablet, Press a Key to Open Right-Click Context Menu in Windows 10, How to Change the Default “New folder” Name in Windows 10, How to Change Function Keys Behavior on Your Windows Laptop, How to Open File Explorer from Command Prompt in Windows 10, How to Protect Outlook .OST File from Unauthorized Access, The tablet will reboot and take you to the troubleshooting option screen. Select the apps you want to install, and select Install. On the Reset your PC screen, select Next. Your Windows installation or recovery media will provide these files, you need to download a recovery image and reset from a USB recovery drive. From the Windows login screen, click the Power icon at the bottom right of the screen.

Sign in with the same Microsoft account you were using before so that things like the Windows apps you purchased will be available to reinstall. Swipe in from the right edge of the screen, and select Settings > Change PC settings. On the next page, select Next. If you are keeping your Surface, you just need to remove your files. Select Reset. The option to clean the drive is more secure but takes much longer. Go to Start , and select Microsoft Store > Account > My apps. After a reset, you’ll be able to set up your Surface as if it were brand new. If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions.

All apps that you installed will be removed.

To perform a refresh or a reset, you’ll need to check a few things first.

Plug in your Surface so …

Under Remove everything and reinstall Windows, select Get started > Next. Important: If you see the message Insert media: Some files are missing. Under Refresh your PC without affecting your files, select Get started. If you don't have a keyboard connected to your Surface, you'll need to use the on-screen touch keyboard to do these reset steps.
Restore or reset Surface Pro or Surface 3, Surface won’t turn on, Windows won’t start, or the battery won’t charge, Download a recovery image for your Surface. The option to clean the drive is more secure but takes much longer. 5. Surface 2 only: After restart, your Surface may prompt you to clear the TPM (Trusted Platform Module). For info on backing up your files, see Back up your files.

Insert the USB recovery drive into the USB port. Choose either Just remove my files or Fully clean the drive. 4. Select Reset.

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All apps that you installed will be removed.


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