As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARid’s part, and denial no matter how justified you are with descriptions, photos, etc. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. Save yourself time and money and use a legitimate company. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). The wheels they show as a “guaranteed fit” for my car, won’t let me install the front center caps. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 ” tire shops are an hour from my house” they are trying to have them covered under warranty which means, I’ll get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they don’t mess up my custom wheels and rims in the process.

No telling how many people they scam out of money like that. when people put the wrong numbers in!” He simply kept a steady forceful vocal tone and told me “every shop can give you runout numbers.” I said, “I’ll get you the runout, but YOU are paying for the mechanic to run the wheels on the machine.” Justin, “no I’m not.”. I did not get the correct wheel width for the back tires.

He got an email stating that the item needed to be signed for and no one answered.
I finally settled with them but this went on for 9 months. When I ordered it said 7-10 days. When I received them one of the seats was cut short by the top slot where the seat belt was. Don't buy anything from this company. I immediately called again and explained the situation. I ordered a part for my mazda 3 2007 on Aug 9th 2020.

I finally spoke to a guy by the name of Justin who is the head of customer service.

CARid’s website noted that that system would lower a vehicle between 0″ to -3″. Yet it’s my fault they have a crappy computer program! Three days after I mailed my letter to CARiD, I got a response.

There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. I just want what I paid for. That’s the manufacturer’s job, not mine. After more than a dozen or more calls to customer service and being placed on hold or hung up on, someone finally responded to my request for refund, but still no refund. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. Problems here when you need to send the product back. Absolute piece of garbage.

It hasn't shipped yet and I was on a call with customer service for 30 minutes left on hold.

Nothing but double, triple and quadruple talk with no results. They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. Consumers complaining about CARiD most frequently mention credit card, next day and tracking number problems. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute.

How the hell a product made in USA take this long? Terrible product and terrible customer service. I hired a lawyer and contacted my credit card. Auto Parts: Carid.com cranbury, New Jersey. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. I now have to buy and pay someone to install them. Wonder who will be paying for the rental that I now have to put my customers in? First read what they sent me in an email… “Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. She simply stopped returning my calls.

I can contact sales but not customer service. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch.

Total Bad Humans work here!!! Dear Liz K., Spare parts can be both expensive and difficult to find depending on the make and model of your vehicle. They said it was the wrong size and I need the next size down. It’s unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. Worst customer service ever. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment.

They sent wrong parts again, no refund.

When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. BUYER BEWARE!!!

There are better auto parts stores out there! I immediately contacted CARID and provided a photo. Sells and lists items that they do not keep in stock. First and last time purchased from this company.
We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Is CARiD Legit, Good and Reliable Site for Auto Parts? in fact, they would not even speak with me about it. Not COVID problem.

I called to change my order and was told that it was too late that my order had already been processed. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. My name is Damon and I am from the Voice Of Client department at CARiD.com. We're not just a group of salespeople who go to work and punch in. Dear Jose A., They are a bunch of liars and will tell you anything.

I asked what the ETA was and they could not give me an answer, only “you’ll get a tracking number when they ship, ok”.

CariD would not refund me for lights because it was past the 30 days. Terrible Return! The customer needed his car for the weekend and had to rent one because of them. Ordered a brakes, rotors, and caliper kit took a month to send me my frond rotors after 3 emails and 3 calls then I installed everything to find out one of the caliper bleeder screw hole is stripped and keep getting the 48 to 72 hrs bs with the email. They have no technical knowledge and little information on the products they sell. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. Cool. They sent wrong parts, wont give refund. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ?

Emailed customer service multiple times with no response. A simple return takes 3 to 4 weeks. I understand their policy is they won’t cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. Totally unreliable and not user friendly. The main reason behind this is due to the fact that online retailers don’t have to pay the overheads associated with a commercial retail outlet meaning that their operating costs are much lower. The package still has not been picked up. Buyer Beware would apply. I would not recommend this company. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. Saga begins 6/26. What a joke!!

These items allowed correct alignment to be achieved.

I ordered tools from CarID that I needed for a job. It’s been an awful experience for me and I’ll take my business elsewhere. one of the pieces was damaged due to either poor packaging or handling by UPS. Customer service reps like to get you off the phone and move on to their next victim.!

As the years go by, your vehicle will likely begin to develop mechanical and electrical issues from constant use and some parts may require repair or replacement.

That was fine. Buy elsewhere and get free shipping and better customer service. As on today, August 11th, I still have not received my refund.

Costs me $700 in labor due their mistake. Secondly they only sent half of the product I paid for. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! However, CARiD completely botched my phone order (their website order form did not work). I live in a dusty area.

Today I checked and now it looks like instead of a refund they debited my account again for $90.

company you want to stay as far as you can. They said the new ETA was now the end of September.

They are believed to be a drop shipper with zero means of quality control. No problem.


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