Jump straight to the station you are looking for using our Quick Search. Not only do you avoid a daily visit to the ticket office with a Railpass, when you come to renew your pass you don't have to wait until the morning it has expired to renew it.
Thread starter fowler9; Start date 4 Jan 2017; Status Not open for further replies. The government has confirmed that Railcards will remain non-refundable and will not be extended due to COVID-19. I had an e-mail from Merseytravel today, which is only a week before the product is withdrawn. Unfortunately Merseytravel are the ones that supply and sort out delivery of stock, so you're best telling them. Pick up a copy from a Merseytravel Centre or online at merseytravel.gov.uk/tickets 02. MetroSmart allows our customers to register their Merseytravel smartcard, check tickets details, card expiry dates and buy a range of smart Adult Bus Solo tickets online. If you can get into Liverpool then Merseytravel staff at Queens Square or Liverpool One Bus Station should be be able to issue your ticket in no time.
An error has occurred on the form. Merseytravel Centres stock only local tickets. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Passengers must wear a face covering when travelling on our network, Click here for the latest COVID-19 Information, Application Form - Merseyrail Only Railpass Adult & Young Persons, Merseyrail Only Railpass Terms & Conditions, Monthly, Term Time or Annual Season Ticket. Merseyrail Only Railpass cannot currently be purchased on an Apprentice Travelcard, but discounts for passengers aged 18 or under are available. If your ticket is for a journey that is entirely on the Merseyrail Northern or Wirral line, and during that journey you are delayed for more than half an hour, we will provide compensation.
The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. If the start date is a Saturday, Sunday, Monday (or Tuesday after a Bank Holiday) renew your Railpass from noon on the previous Friday.
So it's not a case of they won't sell it as implied by gray1404, they can't physically sell it! The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Your interactive, shareable online planner & guide to great days out. Please ring Traveline before visiting the Travel Centre. How to claim if you did not get a refund at the stationIf you did not obtain a refund at the station please click here to complete our dedicated online claim form. We have also produced a booklet with details of tickets for adults (aged 19 and over). For a better experience, please enable JavaScript in your browser before proceeding. Please contact our customer relations team [email protected] to discuss this further. How can a station the size of South Parkway just have no available tickets on 4 days in just over a month and only be able to offer you something else more expensive?
Season tickets give you unlimited travel and you can buy one to cover a week, a month or even a year. Jump straight to the station you are looking for using our Quick Search. • Term Time Trio • Saveaway Merseytravel Centres 18 A Quick Guide to Ticket Prices 19 Railpass Application Form 20 Contents We have also produced a booklet with details of tickets for adults (aged 19 and over).
Season tickets are available for regular travel discounts. Merseytravel; Security Matters; Diversity; Disruption Terminology; Merseyrail Byelaws; Transparency; Frequently Asked Questions ; Strike Action. The below information sets out Merseyrail’s claims process, which is in line with the National Conditions of Rail Travel. JavaScript is disabled. Please ensure that if you are posting a high value ticket that it is sent by recorded delivery. A guide to the region's greatest sunny spots! If you purchase a ticket and then decide not to travel, you may be entitled to a refund for your journey. If you hand in your refund form at any of our stations, staff will arrange for it to be forwarded to our Customer Relations Team. If you cannot find the information you need please Contact Us here or call our Customer Relations team on 0151 555 1111 Monday to Friday 7am - 7pm. http://www.merseytravel.gov.uk/Tickets/compare-tickets/Documents/Withdrawal of Adult Annual Off Peak Trio Customer FAQs.pdf. If the start date is a Monday (or a Tuesday after a Bank Holiday), you can renew you Weekly Railpass from 0600 on the previous Sunday. Check out our Railpass, Trio pass, corporate travel and GEM pass for students,
If our service fails the standards set out in our Passenger Charter, we or Merseytravel will offer refunds or compensation as indicated below. If the train you planned to catch was delayed or cancelled, so you decided not to travel you can receive a full refund. If, over the period of your ticket covers, our average performance has been between 91.9% and 90% of our targets as set out in the Passenger Charter, we will give compensation equal to 5% of the cost of your ticket. To claim compensation please click here to complete our dedicated online claim form. A guide to the region's greatest sunny spots!
It's also rather short notice too. Merseytravel Journey Planner Text-only version. Please visit our Passenger Charter page for the latest performance figures. There are a number of Season Ticket options available, depending on the number of area and zones you travel through on a regular basis: Young Person's Railpass products are for those aged 18 and under and there are Term Time passes valid Monday to Friday, until 8pm, during term time only. In order to claim such a refund, you will need to contact the customer service department of the Train Company that charged you the additional fare or Penalty Fare, providing the full details of your Railcard, together with the additional tickets you have purchased or any Penalty Fares notices.
A guide to the region's greatest sunny spots! Season and Trio Tickets (valid one month or longer). Ideally as many people as possible should have some kind of season ticket - it keeps the cost of ticketing facilities down and discourages driving by offering marginal journeys very cheaply (though admittedly TfL style capping does the same). Please note that refunds are not available on some Advance purchase tickets. If you have a season ticket, and your journeys are sometimes delayed or trains cancelled, you will be entitled to compensation if our service has dropped below the standards set out in our Passenger Charter during the period your ticket is for. Station staff just inform Passenger Accounts and/or Merseytravel they have no stock. Benefit from Annual Railpass savings without the up-front cost, refer your company today. If our average performance falls below 90% of our targets, we will give you compensation equal to 10% of the cost of your ticket. If an annual Railpass is on your wish list but the upfront cost is holding you back, thentake a look at our Corporate Travel scheme here.
New Trains; Strike Press Releases ; Rail Safety and Standards Board Report; News; Social Media Policy; Sign up to our Newsletter; Contact Us. 4 Jan 2017 at 18:01 #1 fowler9 Established Member. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. 0151 555 1111 Monday to Friday 7am - 7pm. Season and Trio Tickets (valid one month or longer) If, over the period of your ticket covers, our average performance has been between 91.9% and 90% of our targets as set out in the Passenger Charter, we will give compensation equal to 5% of the cost of your ticket. Not only do you avoid a daily visit to the ticket office with a Railpass, when you come to renew your pass you don't have to wait until the morning it has expired to renew it.
For losses caused by the delay and/or cancellation of a train service, you can only recover up to the price of your ticket. If your ticket involves travel on other lines, but you are delayed on our network, you may be entitled to compensation equal to 20% of the cost of your ticket price. These smart tickets will be available for you to collect when you tap your smartcard on board the bus. What recourse do I have and what is going on with the Trios.
Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Apologies if this is the wrong part of the forum but this is the second month on the bounce I have not been able to buy a Monthly C1 Trio at either South Parkway or West Allerton and have had to buy an alternative ticket. Check out our Railpass, Trio pass, corporate travel and GEM pass for students, Railpasses can be renewed quickly and easily at any of our staffed stations and weekly passes can be renewed from any of the ticket machines located at various stations on our network.