Keep in mind that this is a general list, so you’ll want to read your individual warranties to see what isn’t covered. Chris King Precision Components is a Certified B Corporation, joining their movement to use business as a force for good™. CURRENT REGION: UNITED STATESCHANGE REGION, This Santa Cruz website uses cookies for example to improve and analyze the website, for social media and to ensure that you see relevant ads. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. Notwithstanding the foregoing, frames purchased prior to May 1, 2015 are covered under the previously-existing warranty for five years from the original date of purchase. Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. Santa Cruz carbon handlebars are warranted against defects in materials and workmanship for life from the original date of purchase. FREE GROUND SHIPPING ON DOMESTIC ORDERS OVER $35. if your head tube snaps off, or a chain stay cracks without being hit, and its an issue from there carbon layup, or manufacturing process, they will give you a new frame for free if you are the original owner. taking a road bike to a bike park), that's is not something the company will warranty. Tubeless Tape and Valve Kit included with this wheelset, Chris King-backed 5-year crash replacement policy, Santa Cruz-backed lifetime warranty on rims. Press question mark to learn the rest of the keyboard shortcuts. You can always access these options at the bottom of every page. As Chris King bearing tracks burnish they get faster with age and all our hubs and bearings are fully serviceable for years upon years of demanding use. Crash Replacement. Join our colony to hear about events, new product, get exclusive discounts, and more! To register your Santa Cruz products, please hit the links below. Theme by Safe As Milk. The quality and speed of our bearings are what sets us apart from the competition and they are what you will feel and notice on every single ride. Let’s talk about the warranty: lifetime, no gimmicks, not limited. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. The warranty will be in effect for the lifetime of the rim and is available only to the original owner. The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Santa Cruz Bicycles in its sole discretion. Worked out quickly and picked the frame up myself from their hq in Santa Cruz to dodge shipping costs. However, registration will make it easier to establish your original ownership and otherwise process your claim. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter. If it gets run over by a truck they'll help you out with a low cost accidental 'crash replacement'. Usually ships in 48-hours to 5 business days. It also includes theft and medical coverage which is neat. While some exclusions may sound generic or benign, it turns out most of them are pretty broad and are wide-open to interpretation by the company you’re dealing with. Built in-house with legendary Chris King precision. We are the manufacturer, not just a design house, holistically locating all operations under one roof here in Portland, OR. Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. Lifetime Reserve Carbon Wheels Warranty. You can do the warranty process entirely yourself, no shop needed. Santa Cruz Bicycles will repair or replace at its option any frame or rigid fork made by Santa Cruz Bicycles it determines to be defective in materials or workmanship. And probably high five you in the process! If you do actually manage to break a Reserve rim while out riding, Santa Cruz will replace it for free. We are still shipping product and are still here to help and support bike shops during this difficult time. If you have any other questions or would like to follow up on a warranty claim, contact our Warranty Department. Nope not worried, was just arguing with someone abt it, thanks for the info tho:), New comments cannot be posted and votes cannot be cast. No-Fault Replacement Santa Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike. If your bike hit something during a crash and damaged the bike or the bike is ridden outside of what it's intended use (I.E. We have been domestically producing bicycle components of the highest quality since 1976. 97210 United States. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Something not right? 2801 NW Nela St ARE YOU BROWSING THE CORRECT REGION? Reserve rims are compliant and responsive. Many of our dealers carry a selection of demo bikes. We use one-piece solid axles to provide a stiff hub with rail accurate steering, transferring every minute adjustment you make to the trail. I think, like most other companies, they will do a “crash replacement” frame that would be heavily discounted. The Demo Tour is the perfect opportunity to try our bikes on your local trails. International customers, you will be responsible for shipping, VAT, duties and customs charged within your country. No, well not unless it was a result of a manufacturing defect, if a weld failed, carbon layup was fault etc. The Hubs: The foregoing warranty is the sole and exclusive warranty offered by Santa Cruz Bicycles. To learn more about cookies, click on, PayDirt Profile: Sierra Buttes Trail Stewardship, Check out the 5010 design for balanced geometry. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Our team of riders hunting Enduro World Series races across the globe, from Aspen to Madeira. Our bearings, available in steel and ceramic, surgical grade steel races that are machined simultaneously to ensure perfectly matched inner and outer races. Speaking from experience, cracked front triangle on a nomad was 700$. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. You can do the warranty process entirely yourself, no shop needed. Powered by Shopify. Everything from the thickness of rim beads to external spoke hole reinforcements comes purely from Santa Cruz’ experience of knowing what riders need at every level—from international racing to your local trails. We will send you a new helmet upon receipt of your crashed helmet. Stop by our factory to checkout the entire range, demo a bike and ride the trails.. The Reserve 30 is built for 2.3-2.6in tires and weighs in at 460g per rim. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. This almost always needs to go through a shop and the shop will be required to transfer over the parts. Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. Santa Cruz carbon water bottle cages are warranted against defects in materials and workmanship for life from the original date of purchase. They will, however, most likely have a crash replacement policy to soften the blow. The warranty will be in effect for the lifetime of the original registered owner. Our family of riders and mechanics pushing World Cup downhill to be a little weirder and a little wilder for more than a decade. And probably high five you in the process! We are taking extensive precautions to protect our employees and follow CDC and state guidelines.

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