When my temperature handle jammed on hot I contacted Vado customer service. by It is mandatory to procure user consent prior to running these cookies on your website. Mind you, the aqualisa shower we have in our other bathroom (which was put in before we moved in) has been going for 10+ years without any problems. Customer service has been good until you have to send photos and videos. How long have you had them specialsubject?Anyone else have any experience with them? If we have to replace this system we will have to payout money to have this installed and will have to retile and the bathroom has just been completed Problems1 Sensitivity on the panel would not work, so had to press a number of times for the unit to respond with regards to the On/off 2 showers cuts out and will not turn back on and a padlock would appear. They honoured guarantee even though I failed to register it. Although we do live in a hard water area, we have a water softener so hopefully that gets rid of the worst marks. I have received someone's disciplinary letter by email by mistake............ To say to parents that it's all the kids or none of the kids? They look fantastic until you start using them, every single time they are touched leaves fingerprints. Individual, is the new collection of hand-finished taps, showers and accessories. They have Vado’s Aqua Armour coating and come with a 15-year guarantee. If I had expected this treatment off Vado, I would never have agreed to try a replacement diverter valve. To find out more, please see our, New guidelines for fitters and builders working during lockdown, Confusion reigns as KBB retailers seek clarification over lockdown measures, Installations CAN continue in new lockdown, says BiKBBI, Howdens to repay £22m in furlough money after profits rise, Half of retailers will open showrooms during lockdown, Lockdown backdrop as entries open for the kbbreview Retail & Design Awards 2021, Date and venue revealed for the kbbreview Retail & Design Awards 2021, Homebase plans first new store for six years. The one we are looking at is Aqualisa rise which I'm told has a pocket with the cabling it so if it goes wrong it's easy to fix. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Read More, " Great Prices and service This category only includes cookies that ensures basic functionalities and security features of the website. This is page 1 of 1 (This thread has 9 messages.). They tell me it will be too expensive, more like they struggle with their own product. Share with Nintendo - £100 voucher to be won. Read Full Review, Written on: 18/09/2015 " The tap is only as good as the manufacturing process employed which clearly is substandard for the deposition of the chrome layer. Not their fault but they were good enough to replace it for me. I expect you think it looks better than a surface mount shower. by Ironically, the replacement diverter valve developed a slight leak. I don't think you can beat Aquilisa for quality.Try to get a surface mounted not a sunken shower, so you won't have to rip half the wall down to get it out when it goes wrong. For the Smarttouch. Does anyone have any experience of Vado taps and showers? Read More, Media Gallery for Vado CEL-128C/SQ-3/4-C/P Shower Mixer, If you are commenting on behalf of the company that has been reviewed, From luxury homes, penthouse apartments to the finest hotels VADO offers quality bathroom plumbing products that's second to none. Great products and great customer service. Key products from its Altitude, Notion, Geo, Elements, Origins, Tablet and Shama ranges are offered in four new finishes; brushed gold, brushed nickel, polished gold and bright nickel. I bought an expensive Vado shower mixer thinking I was buying quality and reliability. Brushed black, brushed gold, brushed nickel and bright gold for the retail market, with the addition of brushed bronze and bright nickel exclusively for the specification and contracts markets. VADO. Brushed black, brushed gold, brushed nickel and bright gold for the retail market, with the addition of brushed bronze and bright nickel exclusively for the specification and contracts markets. Would not recommend as money wasted and I have to replace all fittings now in basin and bath now. This category only includes cookies that ensures basic functionalities and security features of the website. It is mandatory to procure user consent prior to running these cookies on your website. No questions or receipt they took my word the tap was fitted to a new build 4 years ago.The other Vado taps are perfect. Necessary cookies are absolutely essential for the website to function properly. Really annoying as it creates a mess after each use. I also have a problem with an unidentified substance leaking out from the top of mine which nobody can seem to solve. To my surprise, I send an email as well as reached to Vado through their web site. We are trying to choose between an Aqualisa shower (which is more expensive) vs the Vado system that the bathroom shop have suggested as the shower/taps will all match. Yes - its definitely not cheap!The guy in the shop sadd that the panel pops out and there is just a cable which goes into the loft (in our case) so its easy to get to if there is a problem. They have also agreed to send me an additional tested diverter valve and if that still leaks they will send me a tested tap. As expected NO RESPONSE. It was a pleasure dealing with them, highly recommended. Customer service are no help even though the company live near me they won’t come out to inspect the issues. Vado have contacted me (time dated before I wrote this comment) and stated that there was an administrative error and they will pay my refund. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I would avoid using Vado for shower valves as they are too complicated, don’t fit together properly and the customer service not that great. Since it was not consistent it was not easy to diagnose but matching furniture started to get damaged. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. When I need to use my bath or shower intake the square tap out my drawer turn my shower in then when finished have to put it away. Kids aren't at home. Very good quality mixer taps and taps. 377Atkinson (1 review written). The tap is only as good as the manufacturing process employed which clearly is substandard for the deposition of the chrome layer. What now?! Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. To think that furlough at 80% is FAR too generous..... To feel hacked off with the way my assistant spoke to me today? I bought a vado thermostatic column from ebay brand new four years ago, the hand shower head is leaking at the edges, I spoke to someone in customer support, they didn't want to know cos I didn't register it, the new shower head is advertised at 80 quid, will not buy stuff from them again. I complained (sent a video) about the difficulty of adjusting the tap handle to the stop position. We are currently on our 4th control panel and 1 processor change. If tap was not open fully, water was going through the hole tap was fitted to the basin tap's water outlet sits on the sink itself instead of somewhere in the sink. But opting out of some of these cookies may affect your browsing experience. Thank you PigletJohn. I bought Vado Taps for my new bathroom and cloakroom, and one of the taps is visibly de-laminating after less than a year even when using mild cleaners. This website uses cookies to improve your experience while you navigate through the website. To find out more, please see our, New guidelines for fitters and builders working during lockdown, Confusion reigns as KBB retailers seek clarification over lockdown measures, Installations CAN continue in new lockdown, says BiKBBI, Howdens to repay £22m in furlough money after profits rise, Half of retailers will open showrooms during lockdown, Lockdown backdrop as entries open for the kbbreview Retail & Design Awards 2021, Date and venue revealed for the kbbreview Retail & Design Awards 2021, Homebase plans first new store for six years. I was feeling confident that the 12 year warranty would solve my problem. " It goes down to a snowflake and then your unable to turn it off and we have to use the remote. The Customer experience from Vado was 1st class from start to finish. But I know that might come at a cost if it ever breaks. I've been furloughed until March! Key products from its Altitude, Notion, Geo, Elements, Origins, Tablet and Shama ranges are offered in four new finishes; brushed gold, brushed nickel, polished gold and bright nickel. These cookies do not store any personal information. So if tap is not open fully it would leak. These cookies do not store any personal information. This Cheddar based company with 20 years of experience in the bathroom industry to call upon, has built a proud reputation in exceeding customer expectations, and constantly striving to provide the marketplace with innovative and high quality Showers & Taps. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. These cookies will be stored in your browser only with your consent. They certainly look nice and they are not cheap but I don't have any idea about whether they are any good and whether we would be better off spending the extra on an Aqualisa digital shower. Thanks for your help. It requires an extremely small angular displacement of the handle to move from water flowing out of the tap, to water out of the shower, making it difficult to shut off. When I explained my dissatisfaction with the tap, they sent me an exchange diverter valve. Other combined shower / bath taps haven’t got this problem. Allegedly. Thanks. Vado have been helpful, but the problem is still there. Bathroom taps - anyone have experience of Vado taps/showers? Soon after completion I started noticing water leaking under the sink and we thought it was coming from pipework. You also have the option to opt-out of these cookies. The final insult was a letter off the Vado Quality & Technical Team Manager stating they had tested the returned diverter and it did not leak, so the promised refund was refused. I am awaiting Vado's response to honoring its guarantee which for this tap is upto 15 years! Use these people at your risk!!! Complicated - purchased these for second time (not sure why). Two after-sales representatives both agreed on the phone that I would get refunded for the return call out by the plumber (so I could not be accused of incorrect installation) and return postage of the original valve. Read More, " © 2020 Trustpilot A/S. Excellent customer service. This website uses cookies to improve your experience while you navigate through the website. Vado has released the new Individual collection of taps, showersand accessories in six finishes. Please see "What are your consumer rights?"

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