I have no problem with fraud protection. You can't have more than 1 pending order on your account at a time. The option offered was, they would cancel my order, and I can go to a Verizon  Store and get my device because the stores don't have a Credit Fraud Team, so it won't be a problem...Really? I have agreed to term and conditions, my card has been charged and now my order status says that it is on credit hold and that further assistance is needed. Do you usually provide such useless insight, sprmankalel? You cannot complete additional orders while you have a pending order on your account. I keep getting a message that there is a problem with my order (2 S-20 phones). what does that mean? When I click on order details, it says my order is on hold until I take action. what does that mean? When you arrive at the designated store, you will see signs directing you to the Curbside Pickup spots. Here's what you'll need depending on how you paid for your order: *The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store or Curbside Pickup order online. You must wait until the pending order is completed or you can remove (cancel) it. I have agreed to term and conditions, my card has been charged and now my order status says that it is on credit hold and that further assistance is needed. My accounts paid up. Doesn't that seem a little screwed up? Usually when there is a hold on your order it has to do with a credit background check that Verizon always do when there is a new order. Maybe it would have been less stressful if you just paid the upgrade fee like everyone else. Then things really went sideways. Because your "Team" wasn't going to let me, Your response is the same as Customer Service, I need to call your "Team", (a word that implies some sort of coordinated effort) that I would expect. This ensures others can benefit from our conversation. Once you are in a Pickup spot you will need to check-in and let the Sales Representative know which Curbside Pickup location you are in by doing one of the following: The Sales Representative will come to that spot with your order. But my in my orders section on my online verizon account, it still says there is a problem with my order. I would hate to be waiting for my order thinking it was just taking awhile and eventually would be shipped only to find out that my order was still on hold. What do I need to bring to the store to pick up my order? The stores need to have sufficient stock before In-Store Pickup is available. AntonioC_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. How can I pay for my order? When I click on order details, it says my order is on hold until I … It seems obvious to me that Verizon has my number, and if the Verizon Fraud Team has a concern that the order was a potential fraud...and they could make the connection that it would be a good idea to check with the customer to insure it was a fraud, OR NOT, because that customer may be expecting the device to arrive. Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup. What should I do? I’d already received the. And then on June 1, I got email that my order was on hold because I needed to update my payment method. However, you can return or exchange items after they are delivered. I gave the fellow who took the order all my info, including my SSN and I even negotiated the $30 upgrade fee (which its self is ridiculous) Where is the potential flag for fraud? Did you receive an email with a tracking number? Plus, with 140+ million subscribers, there may have been a queue in which your name hasn't come to yet. I apologize for any inconvenience this has caused you. I figured ok, this is normal and will patiently wait for my order to ship. I have $500 cash to pay for my phones. Today, 2/26 I check online and have a notice that it's on Credit Hold. You had 2 orders and that confused the system. On Sun, Feb 26, 2017 at 7:01 PM, vzw_customer_support <. to center around service to your customers. I call the number they put in the email and I'm literally on hold for 30+ minutes. to center around service to your customers. The My Verizon page said it was being processed, but there was a Credit Hold. A charge of $248.08 from Verizon appeared in my credit card account the same day so I think the payment method was updated. You can also call them online via a secure form at the bottom of this website: Then, I received an email from Verizon saying I had not completed my order in my cart. So, I went online and cancelled it. It was put on Credit Hold, by the Fraud Team. I'm most definitely NOT a VZW employee. To add another customer's perspective, while not every customer enjoys paying more, all existing customers have had an upgrade fee when they purchase a new phone through Verizon Wireless. I've been a customer for nearly 20 years. New devices may not be eligible for In-Store or Curbside Pickup as soon as they're released. I gave the fellow who took the order all my info, including my SSN and I even negotiated the $30 upgrade fee (which its self is ridiculous) Where is the potential flag for fraud? That line is an automated system, and I just had to answer a few questions to confirm my identity (due to fraud safeguards I have in place on my name with credit … Apple, iPad and iTunes are registered trademarks of Apple Inc. When I proceed to checkout, it says "A match of the Shipping Address City, State, and Postal Code failed." But, I do get "You've got the new device glow" email. That's a work around, not a solution. I used the Chat service, they couldn’t explain the credit hold, and referred me to Customer Service who told me I would have to call the Fraud Team, but they weren’t open on Sunday, and they wouldn’t call me. Sugerencia automática ayuda a reducir rápidamente los resultados de la búsqueda sugiriendo posibles coincidencias a medida que escribes. These are free services that save you time and shipping costs. Have the door of your vehicle unlocked or the trunk open, depending on where you prefer to have your items delivered. I have a good payment record. I paid with my credit / debit card, but why did I … Please sign in again to continue. Doesn't that seem a little screwed up? I acknowledged that I did, thinking it was a confirmation of cancelling the online order. So I have been trying to get my upgrade order processed. This ensures others can benefit from our conversation. You'll receive an email (and text message, if you selected that option during the order process) when your In-Store or Curbside Pickup order is ready to be picked up. Why not call me? My Verizon app: But my in my orders section on my online verizon account, it still says there is a problem with my order. If the location you selected for In-Store or Curbside Pickup closes unexpectedly, your order will be cancelled and refunded. Why your system said the order was “Being Processed” and on “Credit Hold” instead of “Cancelled”, I have no idea. Did you receive a confirmation email for the order that it has processed?

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